Refund Policy

We want Kore to work for you. This Refund Policy explains when you can request a refund for a paid subscription or service and how the process works. It applies to purchases made through Kore (“Kore”, “we”, “us”, or “our”) and forms part of our Terms & Conditions.

1. When You're Eligible for a Refund

You're eligible for a full refund when all of the following are true:

• You experienced a genuine problem that prevented you from using the Service as intended
• You reported the problem to our support team and gave us a reasonable chance to fix it
• Our support team was unable to resolve the issue within a reasonable timeframe

When that happens, we'll refund the amount you paid for the affected period in full.

2. How to Request a Refund

Start by contacting our support team so we can try to make things right. Email us at shubham@koreinside.ai and include:

• The email or account associated with your purchase
• A description of the problem you experienced
• Any steps you've already taken or support conversations you've had

If we can't resolve the issue, we'll begin your refund right away.

3. How Refunds Are Processed

Approved refunds are issued to your original payment method. Once initiated, the refund is typically processed within 5–10 business days, though the exact timing depends on your bank or payment provider. We'll confirm by email once the refund is on its way.

4. Cancellations

You can cancel a subscription at any time. Cancelling stops future renewals, and you'll keep access for the remainder of the period you've already paid for. Cancelling on its own doesn't trigger a refund unless the circumstances in Section 1 apply.

5. Questions